1. What you are buying
Invenzify is a prepaid digital service. Payment buys one of the following, and access is granted to your account immediately once the payment succeeds:
- Unlock plans — a set number of owner-contact unlocks, valid for a fixed period. For example the Daily plan gives 3 unlocks for 1 day, and the Monthly plan gives 50 unlocks for 30 days.
- Listing packages — a set number of listing slots, valid for a fixed period.
All prices are shown on the Pricing page in Indian Rupees (INR) and are exclusive of GST, which is added at the applicable rate at checkout.
2. Cancelling before you use anything
You may cancel a plan or package and request a refund within 7 days of payment, provided you have not used a single unlock or listing slot from it. In that case we refund the full amount you paid, including GST.
Plans are prepaid and do not auto-renew, so there is no recurring subscription to cancel. A plan simply stops at the end of its validity period unless you buy another one.
3. What cannot be refunded
Because an unlock reveals an owner's phone number the moment you use it, it cannot be returned. Accordingly:
- Used unlocks are non-refundable. Once a listing's owner contact has been revealed to you, that unlock is consumed.
- Partly used plans are non-refundable. If any unlock or listing slot from a plan has been used, the plan as a whole is no longer refundable.
- Unused balance at expiry is non-refundable and is not carried forward. Unused unlocks and listing slots expire with the plan.
- Accounts suspended for misuse — such as reselling owner data, scraping, or misrepresenting listings — are not eligible for a refund.
4. When we will refund you
We refund in full, regardless of the 7-day window above, where:
- You were charged more than once for the same order.
- Money left your account but the plan was never activated.
- A technical fault on our side prevented you from using what you paid for and we cannot put it right.
- An unlock returned a number that is demonstrably wrong or unreachable, and you report it within 48 hours. We credit the unlock back to your plan; where the plan has already expired we refund the value of that unlock.
5. How to raise a request
Write to hello@invenzify.com from the email address registered on your Invenzify account, or use the Contact form, including:
- your registered mobile number or email,
- the order or payment reference, and
- a short description of the problem.
We acknowledge every request within 2 working days and tell you the outcome within 7 working days.
6. How a refund is paid
Approved refunds are returned to the original payment method only — the same card, UPI ID, wallet or bank account used for the purchase. We cannot redirect a refund to a different account.
Once approved, the refund is initiated through our payment gateway within 3 working days. It usually reaches you in 5 to 7 working days after that, though the exact time depends on your bank or card issuer. GST already charged is refunded along with the base amount.
7. Chargebacks
If you believe you have been charged in error, please contact us before raising a dispute with your bank. We can almost always resolve it faster directly. Accounts with an open chargeback may be paused until it is settled.
8. Contact
Invenzify, Gurugram, Haryana, India
Email hello@invenzify.com
Phone +91-124-4001000
This policy should be read with our Terms & Conditions and Privacy Policy.